Refund & Return Policy

Last updated: August 6, 2025

At xncbagshop.com, we take pride in the quality of every handmade leather bag we create. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

We accept returns under the following conditions:

Item must be returned within 14 days of delivery
Item must be unused, unworn, and in original condition
Item must be returned in the original packaging with all tags attached
You must provide proof of purchase (order number or confirmation email)

The following items are NOT eligible for return:

Items that have been used, worn, or show signs of wear
Custom or personalized orders
Items damaged due to misuse or improper care
Items returned after 14 days of delivery

2. How to Initiate a Return

To start a return, please follow these steps:

Email us at xncykfff888@outlook.com with your order number and reason for return
We will review your request and respond within 2 business days
If approved, we will send you return instructions and the return shipping address
Pack the item securely and ship it back using a trackable shipping method
Once we receive and inspect the item, we will process your refund

⚠️ Please do not send items back without contacting us first – unrequested returns cannot be processed.

3. Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved:

Refund will be processed to your original payment method within 5-10 business days
Please note that your bank or payment provider may take additional time to reflect the refund

If rejected:

We will explain the reason and return the item to you at your cost

4. Partial Refunds

We may offer a partial refund in the following situations:

Item shows minor signs of use but is otherwise in acceptable condition
Item is returned outside the 14-day window but within 30 days (at our discretion)
Item is missing original packaging or tags

5. Exchanges

We offer exchanges for items of the same or different value if:

The item is defective or damaged upon arrival
You received the wrong item

To request an exchange, email us at xncykfff888@outlook.com within 7 days of delivery with photos of the issue. We will cover shipping costs for exchanges due to our error.

6. Damaged or Defective Items

If your item arrives damaged or defective, please:

Take clear photos of the damage and the packaging
Email us at xncykfff888@outlook.com within 48 hours of delivery
Include your order number and photos in the email

We will offer a full refund or replacement at no additional cost to you.

7. Return Shipping Costs

If the return is due to our error (wrong item, defective product): we cover return shipping costs
If the return is due to change of mind or other personal reasons: the customer is responsible for return shipping costs
We recommend using a trackable shipping service – we are not responsible for items lost in transit

8. Important Notes About Handmade Products

Our bags are handcrafted by skilled artisans, which means each piece may have slight variations in texture, color, and stitching. These are natural characteristics of genuine leather and handmade craftsmanship – they are not considered defects and do not qualify for returns.

9. Order Cancellations

Since each bag is made to order with a 5-day production time, cancellations must be requested within 24 hours of placing your order.

Cancellations within 24 hours: full refund
Cancellations after 24 hours: order may already be in production – we will do our best to accommodate but cannot guarantee cancellation

To cancel an order, email us immediately at xncykfff888@outlook.com with your order number.

10. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

xncbagshop
📧 Email: xncykfff888@outlook.com
🌐 Website: https://xncbagshop.com
⏰ Response time: within 2 business days