Shipping Policy

Last updated: August 6, 2025

Thank you for shopping at xncbagshop.com. Please read our Shipping Policy carefully so you know what to expect after placing your order.

1. Order Processing & Production Time

All our bags are handmade to order by skilled artisans. This means your order goes into production immediately after payment is confirmed.

• Production time: 5 business days

• Orders placed on weekends or public holidays begin production the next business day

• You will receive an email notification with tracking information once your order has shipped

⚠️ Please note: Production time is separate from shipping time. Total delivery time = Production time + Shipping time.

2. Shipping Options & Estimated Delivery Time

🎁 Free standard shipping on all orders over $200.00

3. Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing:

• Your tracking number

• A link to track your package in real time

You can also track your order by visiting our Contact Us page and providing your order number.

Please allow 24-48 hours after receiving the shipping confirmation for tracking information to update in the system.

4. Customs, Duties & Taxes

xncbagshop.com ships internationally. Please be aware of the following:

• Your order may be subject to import duties, customs fees, or taxes imposed by your country

• These charges are the responsibility of the buyer and are not included in our product price or shipping fee

• We are not responsible for delays caused by customs clearance

• We are unable to predict the exact amount of customs charges - please check with your local customs office before ordering

5. Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

• We are not responsible for orders shipped to an incorrect address provided by the customer

• If you need to change your shipping address, contact us at xncykfff888@outlook.com within 24 hours of placing your order

• Address changes cannot be made once the order has shipped

6. Lost or Stolen Packages

If your tracking shows delivered but you have not received your package:

1. Check with neighbors or building reception first

2. Contact your local post office or carrier with your tracking number

3. If still unresolved, email us at xncykfff888@outlook.com within 7 days of the marked delivery date

We will work with the carrier to investigate. If the package is confirmed lost, we will offer a replacement or full refund.

⚠️ We are not responsible for packages marked as delivered by the carrier but reported missing after 7 days.

7. Damaged in Transit

If your package arrives visibly damaged:

1. Take photos of the damaged packaging and item immediately

2. Email us at xncykfff888@outlook.com within 48 hours of delivery

3. Include your order number and photos

We will arrange a replacement or refund at no cost to you.

8. Delays

While we do our best to meet estimated delivery times, please note that delays can occur due to:

• High order volumes during holidays or sale periods

• Customs clearance delays

• Weather conditions or carrier disruptions

• Remote delivery locations

We appreciate your patience and will always keep you informed if your order is delayed.

9. Contact Us

If you have any questions about shipping, please don't hesitate to reach out:

xncbagshop
📧 Email: xncykfff888@outlook.com
🌐 Website: https://xncbagshop.com
⏰ We respond within 2 business days.